Operating policies .
Secure Ordering
When you submit an RFQ or Purchase Order via online submission, email or phone, USIQ is committed to providing a safe and secure shopping environment. We consider the online security of your payment and personal information to be a top priority. All credit and payment card transactions are backed by our Safe Shopping Guarantee which promises that you will never pay for any unauthorized charges made on your account by USIQ.
All payment information, including credit or payment card number, name, address, etc. is encrypted via Secure Socket Layout (SSL). SSL is industry standard technology that ensures that all information sent to us remains private and cannot be read by any third parties during transmission.
All credit and payment card information is processed via a secure payment gateway which protects all personal information. For more information on how USIQ keeps your personal information safe, please review our Privacy Policy.
For any additional questions or concerns about the safety and security of your personal information, please contact USIQ.
Order Change and Cancellation Policy
USIQ is dedicated to providing exemplary customer service to all customers. We pride ourselves on our ability to quickly and accurately process all orders. Accordingly, if you wish to change or cancel your order for any reason, please contact USIQ as soon as possible. Changes or cancellations are not always possible and depend on the particular circumstances of the order and associated products.
Order changes and cancellations can be requested by contacting USIQ. In the event that the order has been processed, shipped, and/or is a special order; order changes and cancellations will not be permitted.
A USIQ Representative will attempt to process your order change or cancellation request immediately upon receipt by online phone, telephone inquiry or email. If your request is successfully completed, a confirmation will be provided to you by email or phone. Please note that if you do not receive a confirmation from USIQ, conditions likely exist that prohibit the change or cancellation. Most often these are orders that have been processed, shipped and/or are special orders that cannot be changed or cancelled. For more information, Please Contact us.
USIQ reserves the right to cancel your order for any reason. If your order is canceled, you will receive a notification via email or phone with an explanation and options.
Return Policy
Exchanges and Returns
All exchanges and returns must be pre-authorized prior to shipping the item(s) back to USIQ. Please contact us to request Return Merchandise Authorization (RMA). The request for a return does not itself constitute authorization to return the merchandise and USIQ reserves the right to refuse any return, which does not have a pre-authorization. Once your return is approved and RMA is provided, please follow the return instructions and return the merchandise as soon as possible. Please note that your RMA number is only active for 10 days from the date of submission, so don’t delay!
Return Conditions: All Items must be returned in NEW condition (i.e., not used, broken or worn), in the original manufacturer’s packaging and with all original contents included.
Restocking Fees: We do not charge any restocking fees for returned goods that meet the terms and conditions of our Return Policy. However, there are items that USIQ is unable to exchange or refund and other exceptions can apply. Please contact us for further information on these exceptions.
With respect to government contracts or contractual vehicles, USIQ will abide by the specific provisions of the government purchase order or agreement and any applicable laws and regulations that govern that purchase order or mechanism.
For more specific information on the return policies, feel free to contact us
Product & Brand Specific Policies
USIQ is continuously adding new brands and categories to meet our customers’ needs. Please note that certain products, brands and programs require exceptions to our normal policies and procedures. For more information on these additional requirements, please see the following:
DEMO Product Policy
From time to time certain products may be offered for sale as “DEMO Products”. It is the customer’s responsibility to ask any questions necessary to determine the condition of the product prior to purchase. All sales and DEMO Products are final and non-refundable.
Special Made to Order Products Policy
Certain purchase orders require USIQ to source a specialty product or a larger than normal quantity of a product. These orders are referred to as Special Made to Order Products and are subject to Terms and Conditions set forth at the time of the purchase. Such orders cannot be changed or cancelled, and are not refundable or returnable, unless otherwise stated by USIQ.
We may request or retain the following for our database:
- Your Name
- Bill-To and Ship-To Information
- Contact Information, including Email Address and Telephone Number
- Financial and Credit Information, as needed
- Order Information
- Information Specific to Individual Customers
- Export Compliance and Domestic Compliance Certifications
U.S. Federal, State and Local Laws / Regulations and Product Restrictions
USIQ offers several items that are restricted for sale in the United States of America by federal, state, and/or local laws and regulations. Sale of these restricted items may be limited to United States Military, Law Enforcement, Correctional Facility Personnel, Security Guards, Peace Officers, and various other authorized users.
USIQ makes its best effort to ensure that it remains current on all laws and regulations as applicable. Please be aware that United States federal, state, and/or local laws and regulations are complex and are subject to change. Therefore, any summaries of such laws and regulations provided by USIQ at any time can never and will never serve as legal advice or counseling in any way. If you have any questions about any law or regulation, USIQ advises you to consult with an attorney who will represent your interests. It is ultimately the Customer’s responsibility to investigate and ensure that any item is legal to use, carry, possess, purchase and/or own within the Customer’s intended federal, state and/or local area.
Items regulated by United States federal, state, and/or local laws and regulations may include, but are not limited to, Ammunition, Body Armor, Helmets, Shields, Entry Tools, Lasers, Batons, Insignia, Restraints, Handcuffs, Gun Accessories and Gun Parts, Knives, Automatic Knives, Pepper Spray, and Stun Guns. Purchase of any restricted item may require various documents, including, but not limited to, a purchase order on department or institution letterhead, an official identification, and/or additional certification forms. USIQ expressly reserves the right to require any documentation as it deems necessary to ensure compliance with any applicable laws and regulations or any other purpose. Further, USIQ’s reservation of rights includes, but is not limited to, the right to require end user and end use information and/or compliance certification forms from any Customer.
By proceeding with a transaction to purchase any restricted item, the Customer certifies that (i) the Customer has reviewed all United States federal, state, and/or local laws and regulations related to the use, possession, purchase and/or ownership of the restricted item(s); (ii) the Customer is legally permitted to resell, transfer, use, possess, purchase and/or own the restricted item(s); (iii) the Customer does not intend to transfer the item(s) contrary to United States federal, state, and/or local laws and regulations; (iv) the item(s) will be used for lawful purposes only, and the Customer is not associated with any criminal group or criminal enterprise; (v) the Customer is at least 18 years of age, or of the appropriate legal age for an item according to applicable federal, state, and/or local laws and regulations; (vi) the Customer is under no legal disability that would prevent the Customer from using, possessing, purchasing, owning, and/or transferring the item(s); and (viii) the Customer has read and understands the Export Policy; and (ix) if applicable, Customer understands and agrees to restrictions on the return of certain regulated products.
By purchasing any item from USIQ, the Customer certifies that the Customer will comply with any and all requirements imposed by applicable U.S. federal, state, and local laws, regulations, and administrative policies.
USIQ does not manufacture, produce or assemble many of the products or items it sells and is not responsible for any claims relating to infringement by the product of thirdparty intellectual property rights. USIQ makes no warranties, express or implied, with respect to the quality of such products or the results that customer may achieve utilizing such products, including, but not limited to, the implied warranties of merchantability and fitness for particular purpose (to the extent applicable) which are hereby disclaimed and excluded. In no event will USIQ be liable to Customer for any lost profits or indirect, incidental, consequential, special, exemplary or punitive damages. USIQ’s liability is limited to replacing defective goods. Pursuant to the California Song- Beverly Consumer Warranty Act, products are sold “AS IS” and “WITH ALL FAULTS”.
Any controversy or claim arising out of or relating to Customer’s purchase of any product from USIQ shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. Venue for any arbitration, or any legal dispute, shall lie only in the City of Chicago, Cook County, Illinois and in no other venue or forum. The laws of Illinois shall apply to all transactions.
Pricing & Availability
USIQ, Inc is committed to providing the best combination of price and service to our customers. Our valued relationships with elite suppliers allow us to provide you with exceptional service, have an exceptionally knowledgeable staff to answer any of your questions, ship most of our items from our own warehouse, and are an authorized dealer and/or trusted distribution partner for all brands which we sell. Regardless of your needs, USIQ ensures you will be satisfied.
Please note all pricing and availability are subject to change without notice. All prices listed are in U.S. dollars. If you have any questions regarding our pricing or would like to check whether your item is in stock, please contact us.
Volume Discounts
USIQ provides discounts to qualifying orders placed by our customers. To see if you qualify for a volume discount, please contact us.
Payment Options
We want your shopping experience with us to be both safe and convenient. We offer a wide variety of payment options so that you can choose the one that best fits your needs. USIQ accepts most major credit cards, checks, money orders, wire transfers, and purchase orders.
International Shipping
Shipping
USIQ specializes in shipping internationally and aspires to make the process as simple as possible for our customers. Most of our products can be shipped to almost any destination worldwide. For all customers with either an international billing or shipping address in their order, please read the following and contact us via phone or email should you have any questions contact us.
All international shipping options utilize a mix of reliable carriers to ensure your order is delivered in a secure and timely manner. After the order is placed, the system automatically selects the most efficient shipping method based on destination, size, and weight.
Please make sure to check your local laws, rules and regulations in regard to all custom/ brokerage fees, duties, taxes and restrictions imposed on goods imported into the country of destination as all fees mentioned above are the responsibility of the recipient and not USIQ. All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the customer.
Please note that some products are prohibited from shipping internationally and/or may require additional authorization from the U.S. Government or our suppliers. Sometimes, this is due to contractual restrictions by our manufacturing partners. In other cases, restrictions are imposed by the U.S. Government. For more details, please read our Export Policy and Export Restrictions. We will notify you if there are any restrictions which prevent your order from shipping.
Order Verification
USIQ takes the security of our customers’ financial information very seriously. All international orders regardless of payment method are subject to our order verification process. By limiting fraudulent transactions and verifying order information ahead of time, we are able to provide consistently low prices and superior service, while maintaining the security of the ordering process and limiting unnecessary expenses. Please be aware that there may be a slight delay in the processing of your order while the order details are being verified.
USIQ reserves the right to validate any order through a variety of tools and methods available to us. USIQ may require additional information from the customer in order to confirm that all received information is verifiable and legitimate prior to clearance. Orders will not be processed prior to being confirmed valid.
Privacy Policy
USIQ, Inc. and its affiliates (“USIQ”) respects consumer privacy and works to safeguard your personal information, while complying with all International and United States Federal and State laws and regulations. We are dedicated to providing you with the superior customer experience that you know and expect from USIQ. We view your privacy as an important component of your customer experience and ensure that your personal information is handled in a safe and responsible manner.
Privacy FAQs .
USIQ protects your privacy. We share only that data required in the ordinary course of business, including information necessary for validation of credit transactions, verification of identity, shipping and billing addresses, tracking orders and visitors, obtainment of payment, marketing and merchandising efforts, improvement of your consumer experience, and other data as described in this Policy.
If you only browse our site, there is no need for you to provide any personal information.
However, if you choose to purchase an item from us or provide us with your personal
information through live chat, forums, testimonials, reviews, feedback forms, or other
means, you consent to the transfer and storage of your personal information. This
information allows us to provide you with a consumer experience tailored to your needs.
We may request or retain the following for our database:
- Your Name
- Bill-To and Ship-To Information
- Contact Information, including Email Address and Telephone Number
- Financial and Credit Information, as needed
- Order Information
- Information Specific to Individual Customers
- Export Compliance and Domestic Compliance Certifications
- End Use, End User, Country of Ultimate Destination Information
- Any Information Required by the U.S. Department of State or the U.S. Department
of Commerce for Export Licensing - Identifications or Employers, as needed to verify law enforcement, military or
professional status - Internet Protocol Address
USIQ maintains a private customer database for its own company use and marketing If
you do not wish to receive our newsletters, you may request deletion of your address via
the removal instructions available in the newsletter.
By doing business with USIQ, you give consent to the implementation of the policies set
forth herein. By denying access to any required personal information for the completion
or verification of a transaction, participation in live chat, forums, testimonials, reviews,
feedback forms, or other information required to communicate with USIQ, you surrender the ability to transact with USIQ
USIQ does not sell or share your personal information with other non-affiliated companies
or persons. However, under the following circumstances, and as permitted by law, we may
be required to share your personal information:
- USIQ provides information as needed to respond to any subpoenas, court orders,
legal process, enforceable governmental requests, legal claims or to comply with
any applicable laws or regulations. USIQ reserves the right to share your personal
information to exercise any legal rights or to defend against any legal claims. - USIQ shares information as may be required to further law enforcement
investigations, to prevent illegal activity and to assist in taking action against illegal
activity. Additionally, USIQ shares information, as permitted by law, to preserve the
reputation and integrity of USIQ, to prevent any harm to rights or property of our
customers or USIQ and to address any issues arising out of or related to fraud. - If USIQ is acquired by or merges with any other company or entity, your personal
information may be transferred to any parent companies, subsidiaries, affiliates or
successors. - USIQ may share information to address security, technical or customer service
issues or enforce any policies or terms and conditions of our websites or
transactions. - USIQ may provide your information to our trusted service providers who work
under confidentiality and non-disclosure agreements or assist with our business
operations. Such companies may support our effective and innovative marketing
techniques or aid in services necessary for fulfillment or completion of orders. - USIQ may share information as needed for the processing, tracking and fulfillment
of any orders, as well as to collect fees and resolve any payment issues. - USIQ may use personal information to provide you with important marketing or
promotional notices and to improve our marketing efforts or website design. - USIQ shares information with other third parties or its affiliates when necessary to
improve your consumer experience or product procurement options. Please note
that personal information includes any information that can be used to identify a
specific person, not anonymous information about a user.
Please note that personal information includes any information that can be used to identify
a specific person, not anonymous information about a user.
USIQ reserves the right to exchange individual credit data and credit experience as any
other company or organization may do in the ordinary course of business. Exchanging
information may be necessary for payment processing, verification purposes and fraud
prevention, etc. This policy protects the order process on the Internet, promotes individual
responsibility and protects consumers. USIQ takes necessary measures to ensure your
credit data is secure and only shared with authorized persons or entities.
USIQ ensures the safe transmission of your personal information during the ordering
process. We make certain that our ordering process is up-to-date, secure and capable of
protecting your personal information.
When you visit USIQ, directly or through referral from a website of an affiliate of USIQ, we
may receive information about your visit automatically through data collection tools and
methodologies used in the ordinary course of business. These tools enhance the quality of
our service and provide you with a user-friendly experience.
We may provide links to Sites or Services outside of the USIQ site for your reference or
use. USIQ may not have any affiliation with these sites or services and you should review
the privacy policies associated with these sites or services. USIQ is not responsible for the
privacy policies of external sites. Please see the following privacy policies for information
about checkout options: Pay Pal, and V.me by Visa.
USIQ reserves the right to this privacy policy as needed. Please check back with us for any
updates.
Disclaimer .
Information contained in communications from USIQ, Inc. and its affiliates (“USIQ”) may be confidential, proprietary, and/or privileged. Any dissemination, distribution, printing, or copying of any communication by persons or entities other than the intended recipient is strictly prohibited. If you have received a communication in error, please notify the sender immediately by replying to the message and deleting the material from your computer.
Some or all of the commodities or information mentioned, referred to, or quoted in any USIQ communication may be controlled by United States Government laws, regulations, and administrative policies, including, but not limited to, the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). It is the policy of USIQ to comply with all applicable United States export laws, regulations, and administrative policies, and it is the responsibility of any recipient of any communication from USIQ to comply with applicable laws, regulations, and administrative policies. Export control laws and regulations are complex. Any summaries of such laws and regulations provided by USIQ in any communication are not comprehensive and are not to be taken as legal advice or counseling.
USIQ has no liability for any errors, corruptions, omissions, or virus in any message or attachments. USIQ accepts no responsibility for any damage, disruptions, or loss to any computer systems or data that may result from any emails or attachments from USIQ.
